Designing meaningful employee experiences step 4: Take action to close the experience gap

Updated: Jun 4, 2018



Why should it be down to bosses to fix every problem at work? Nigel Borowski from ME+ looks at how empowering people to take action can help make your employee experience vision a reality.


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When business leaders see it as their job to fix every problem, employees learn to see them that way too. Safely in their comfort zone of inaction, they adopt the mindset that it’s not their job to fix things, or even to make the most of clear opportunities.


The same applies when the working experience itself isn’t hitting the desired standards. Problems go unsolved or don’t get fixed properly, and employees feel disengaged.


To deliver meaningful employee experiences, you need to take action to close the ‘experience gap’ – the gap between real experiences and what you hope them to be – (the fourth step in our five steps to designing meaningful employee experiences).


The answer is to switch the responsibility, and put people in the driving seat. Start by asking them a new set of questions:

  • How will YOU improve your experience?

  • What will YOU do to fix or progress the issue?

  • Who do YOU need to talk to?

  • What’s YOUR plan of action?

  • When are YOU going to do it by?

  • What benefit will YOU get?

  • What support do YOU need?

Creating proactive, self-directed employees isn’t easy. It’s asking a lot of people who have spent their lives being told what to do. In our experience, people tend to struggle most with these key skills and behaviours:



Building these new habits takes more than a one-off training course. People need time and space for thinking and planning (what we call ‘macro’ learning), as well as timely triggers and prompts to nudge behaviour (or ‘micro’ learning).


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To find out how our approach and programmes could help your organisation close the experience gap and design meaningful employee experiences, get in touch today.


This blog post was written by the career experts behind ME+ – the career management app from Telos Partners. Find out more about what ME+ can do for you at me-plus.co.uk.


This is the fifth in our blog series on Designing Meaningful Employee Experiences.

Previous: Step 3: Identify the experience gap

Next: Step 5: Measure progress and sustain change